Tony Gill, Customer Support Manager at Autologic adds “By ensuring that technicians have attended relevant training courses, and achieved a level of competency, repairs on HEVs can be carried out more accurately, efficiently and safely which can only be beneficial to technicians, garage owners and car owners.”
Tony continues “Providing remote support is a core part of Autologics’ business. We recognise the risks associated with the high voltage systems on HEVs and have therefore put in place a process to ensure that we can deliver technical support safely and accurately. The first part of this process is to ensure that the technician we are providing support to has a good level of understanding and competency in HEV systems. This is achieved through a registrations process requiring the technician to provide evidence that they are qualified to an IMI level 2 standard, to carry out general repairs and maintenance, or, level 3 to be able to carry out repairs to the high voltage (HV) system.”
Another part of Autologic’s process is to utilise the Rescue Lens app. This app is available as a free download and enables Autologic’s OEM-Master Technicians to see what the customer sees by using their mobile phone. This enables an Autologic technician to visually check the vehicle is in a safe condition before delivering support.
To aid technicians obtaining the required qualifications, Autologic are making available a range of training options so that technicians can get the best qualification for their current requirements.
For customers that carry out general maintenance and repair, Autologic offers a level 2 IMI course which gives technicians the knowledge to make the HV system safe in order to carry routine servicing and repairs outside of the HV system.
For customers that carry out more complex diagnostics and repairs, Autologic can advise where technicians can attend a level 3 IMI course which provides training in diagnosing and replacing components within the HV system.
Autologic are committed to providing independent workshops and technicians with the information they need to make decisions that are right for their businesses now, and in the future.